Remote Customer Service Advisor - Glasgow, United Kingdom - Sensée ltd

Sensée ltd

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Do you live Scotland and are seeking a permanent and fully remote working role?

Would you like to achieve part-time or full-time hours on a flexible booking basis within operating hours?

Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It's French for "it makes sense".

We are proud to partner with award winning brands, providing outstanding customer service across a variety of sectors. As a

fully employed,

home working Sensée customer service agent, you will represent one of our client partnerships. Our partnership's span across

healthcare, automotive, insurance, roadside assistance, utilities, travel and many more. We have a career to suit everyone

What you will do as a Customer Service Advisor at Sensée

Attend a
full time, fully paid training course that will empower you to succeed
Represent an award winning and well know brand, always ensuring outstanding customer service
Manage all customer contact using multiple virtual platforms, solving queries swiftly and efficiently
Take a customer first approach to query resolution
Utilise inhouse tools to stay engaged, empowered and ready to progress up the Sensée career ladder
Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years

Benefits

30 days holiday (pro rata for part time) Increasing holidays based on length of service
Pension
Employee Assistance Programme
Perkbox
Full or part time (Select between 20 and 40 hours per week)

-
No commute and no dress code

About You:

What we're looking for from a Customer Service Advisor

Confident and clear communicator, with a tenacious attitude toward problem solving
A curiosity for people, passion, an ability to selfmotivate and work autonomously
Excellent oral and written communication skills, the ability to get up to speed with products and systems quickly, and an excellent grasp of internet technology
IT literacy, high flexibility in your schedule, good organisation, independence and selfreliance
You are able to provide a dedicated home working space and the IT peripherals to carry out the role
A shared passion for ethics, the environment, excellence and innovation

About Us:

Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us.

By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business.

Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.