Volunteer Administrator - Carshalton, United Kingdom - The Diamond Centre for Disabled Riders

Description

• To arrange and attend Volunteer inductions.
• Attend Volunteer working group meetings and minute the meetings.
• Assist Volunteer working group with projects to improve volunteers experience at Diamond.
• Develop and adapt a more streamlined system for volunteers' bookings etc in liaise with Volunteer working group.
• Assist with volunteer training.
• Work with Volunteer working group on ways to help retain volunteers.
• Communicate with volunteers on issues and events
• Work with Volunteer working group on ways to help recruit volunteers.
• Support The Diamond Centre in Administrative tasks.
• Support the Activity Leader in administrative tasks.
• Undertake tasks as requested equivalent to the grade.

• Experience of working in a service delivery environment and providing excellent customer service.
• Experience of using IT systems for managing data and producing reports.
• Experience of organising and maintaining administrative systems.
• Experience of developing systems and following agreed working practices.
• Experience of working with older people and/or in the voluntary sector.
• Experience of promoting a service and delivering presentations.

• Excellent IT skills, particularly Word, Excel and database systems.
• Ability to organise and prioritise own workload and daily jobs.
• An excellent communicator with proven ability to communicate effectively verbally and in writing, and liaise effectively with people at all levels and from a variety of cultural backgrounds.
• Knowledge and understanding of the issues surrounding GDPR regulations and customer confidentiality.
• Ability to be able to deal with challenging situations and requests courteously and manage client expectations alongside the Service's limitations.
• Ability to follow agreed working practices and work within agreed systems.
• Ability to work within a team alongside other colleagues and volunteers.
• Ability to maintain a safe, supportive environment where all people are treated with dignity and respect.
• An understanding of safeguarding, health and safety, and equal opportunities.

• Casual dress
• Free parking
• Onsite parking

• Day shift
• Monday to Friday

• GCSE or equivalent (preferred)

• Administrative experience: 1 year (preferred)

• English (required)

• Driving Licence (preferred)

• Carshalton (required)