Application Support Specialist ERP, N Essex, pay upto 43k - Essex, England
Only for registered members Essex, England, United Kingdom
1 month ago
Job summary
We are seeking an Application Support Analyst (ERP) to join our innovative and fast-paced IT Service Desk. As the primary point of contact for application support, you will own the support, maintenance, and continuous enhancement of enterprise applications similar to Kerridge, SAP Oracle MAM or Dynamics or Epicor.Responsibilities
We need someone with experience in supporting ERP Systems and SQL Database and Workflow skills , who can serve as subject matter expert for day-to-day operation and maintenance of ERP platform , conduct investigation resolution system issues including data integrity problems workflow failures user permission inquiries manage technical escalations system updates third-party vendor relationships translate functional business requirements into effective system configurations enhanced processes partner stakeholders Sales Finance Operations Warehouse teams optimise their application usage identify opportunities lead implementation minor system optimisations automation process refinements provide robust support critical business systems utilised organisation assist maintaining integration points between ERP associated systems e.g Accounting CRM Inventory tools maintain accurate clear technical documentation covering processes configurations application architecture act escalation point complex technical application-related incidents deliver professional timely user-centric support staff fostering positive service experience cultivate effective relationships departments establishing yourself go-to partner application support develop deliver training onboarding materials new existing ERP users offer expertise support Microsoft environment Teams Outlook SharePoint OneDrive manage user accounts licensing Active Directory Azure AD contribute broader service desk functions basic endpoint troubleshooting access control IT compliance checks participate IT project delivery focusing software upgrades new system rollouts integration initiatives perform root cause analysis recommend implement lasting solutions stay current emerging technologies enhance satisfaction capabilityJob description
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