Supplier Delivery Performance Manager - London, United Kingdom - NHS Property Services Ltd

NHS Property Services Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NHS Property Services have a fantastic opportunity for a Supplier Delivery Performance Manager. The location is flexible. The role attracts a salary of £43,000 - £51,000, Car Allowance, Bonus & 27 Days Holiday.

Please note, this is a Fixed Term Contract for 6 months.

The Supplier Delivery Performance Manager will monitor and drive supplier performance for delivery of goods, works and services to ensure intended outcomes and benefits from contracts are realised.

Managers are expected to have a good understanding of their functional area and how it connects with other parts of the business.

They collaborate with other teams to deliver positive outcomes for internal and external customers and are focused on continuousimprovement.

Managers may be invited to contribute to working groups or other forums to improve the business. Future senior managers may be identified and developed from this group.

Managers frequently share the same professional and technical backgrounds as their teams, and their role is to use their professional and technical backgrounds to deliver in line with targets and performance standards

Their remit includes:

Communicating key messages to team members and wider business colleagues about work plans and priorities, cascading organisational information to keep them connected to what is happening in the wider business
Contributing to the development of local strategies and plan
Role modelling the values and behaviours and setting the cultural tone of the team
Engaging and collaborating with other managers across the business
Embracing and embedding change and other organisational initiatives
Tackling inefficiencies and driving continuous improvement
Embracing, adopting, and embedding technology to enable business outcomes

Key Responsibilities
The Supplier Relationship Manager will ensure the necessary resources, processes and systems are in place to:

Instruct the supplier to provide the goods, works or services.
Track delivery against contractual obligations.
Monitor performance, assure quality, and realise benefits.
Manage operational service and supply issues, including Root Cause Analysis.
Identify, analyse, and interpret trends or patterns in data sets.
Translate business issues into actionable insights.
Drive continuous improvement.
Resolve invoice disputes.
Lead supplier contract implementation and management activity.
Support strategy development (category strategies).
Embed NHSPS Supplier Relationship Management approach.
Lead conflict issues with supplier to resolution.
Ensure compliance with governance, legislative and policy requirements.
Support management of any relevant business projects, timetables, and processes.
Provide reporting on productivity and other KPIs.
Spot opportunities to improve processes and practises
Share technical/professional skills and knowledge
Oversee service delivery to internal and external customers at agreed performance levels
Be the first point of contact for addressing or escalating any operational questions or requirements within the business and to external partners
Deliver improvement to service and cost saving initiatives.

This role will require you to demonstrate the following Experience, Capabilities and Knowledge.

Extensive and broad supplier management experience
Experience of operating in a busy, customer focused business
Experience of driving improvements to enable efficiency
Experience of delivering change
Track record of success in professional area
Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines.
Significant experience of monitoring and managing performance against scorecard targets, budgets and project plan deadlines.
Good knowledge and working experience of techniques for planning, monitoring and controlling action plans.
Experience of working in a propertybased operational environment.
Analytical and Root Cause Analysis skills
Planning and delivery/implementation skills
Tracking and reporting KPIs
Datadriven decision making
Budget management
NHSPS 'engage and enable' leadership behaviours
Stakeholder management
Continuous improvement
Customer focus
People management and coaching skills
Colleague engagement/wellbeing
Taking personal accountability
Professional/technical know how
Commercial and financial acumen
Relevant legislative/regulatory frameworks
Broad understanding of modern people practices
Managing change
Excellent knowledge of Excel Power Query/Pivot, and Power BI Applications for Adhoc analysis.
Significant experience of monitoring and managing performance against scorecard targets and project plan deadlines.
SharePoint Management Skills.
Knowledge of FM and Property related operations.