Team Leader - Chester, United Kingdom - Forbes Healthcare Group

Forbes Healthcare Group

Verified Company

Chester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Team Leader

Salary:
£23,000 - £25,000pa

Location:
Chester

The role is a key role in ensuring only the highest standards of quality care are delivered at all times.

The Team Leader is responsible for implementing quality control systems. Providing ongoing support to all Care Staff within a defined geographical area.

Main duties and responsibilities

To carry out all client assessments for new clients including risk assessments as part of the Assessment process.
To regularly monitor and review clients updating documentation including support plans as required.
To carry out introductory visits of new care workers to a client.
To ensure all client visits are always covered.
To be part of the oncall team in case of an emergency on a rota basis.
To liaise closely with Care Coordinators in relation to recruitment, allocation of Care Workers and the development of care & support plans.
To identify Care Workers to cover for any absences, this may be due to sickness or holiday.
To allocate suitable alternative Care Workers when an existing Care Worker notifies that they are unable to attend a call.
To be actively involved with the induction of all new Care Workers.
To identify any additional training needs of Care Workers.
To urgently report any changes in a Care Worker's or customer's schedule to the Care Coordinator.
To monitor, supervise and mentor all Care Workers in the field.
To provide support to all Care Workers in the field.
To monitor all customers for service and Care Worker satisfaction.
To ensure accuracy and completeness of all documentation held in customers' homes.
To ensure that all written reports and administration is up to date
To maintain close liaison with both the Registered Manager and Care Coordinator.
Team Leaders are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care Workers and customers.