Safeguarding Care Coordinator - Basingstoke, United Kingdom - Crown Heights Medical Centre

Crown Heights Medical Centre

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job title Safeguarding Care Coordinator

Accountable to PCN Board

Hours per week 37.5

Salary £11.23 to £13.82 per hour
- dependent on experience

Job summary

The safeguarding care coordinator plays an important role within a PCN to proactively identify and work with vulnerable people to provide coordination and navigation of care and support across health and care services.

This role has very strong links with the safeguarding of children and adults and will help to support clinicians to bring together identified care and support needs.

The care coordinator will help patients and their carers with navigation and signposting for their health needs and ensure they have excellent good quality written or verbal information, alongside a single personalised care support plan in line with MASH practice standards and best practice, based on what matters to the person.

Care coordinators provide time, capacity and expertise to support people in preparing for, or following-up, clinical conversations or queries.

Enabling them to be more actively involved in managing their care and supporting them to make choices that are right for them.

Care coordinators help people improve their quality of life.

Key tasks

1. Enable access to personalised care and support
a.

Take referrals and proactively identify people using clinical systems and population health data who could benefit from support through care co-ordination.

b. Have positive, empathetic and responsive conversations with people and their families and carer(s), about their needs.

c. Increase patients' understanding of how to manage and improve health and wellbeing by offering advice and guidance.

d.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

Use tools to measure people's levels of knowledge, skills and confidence in managing their health and tailor support to them accordingly.

f. Support people to develop and implement personalised care and support plans.

g. Review and update personalised care and support plans at regular intervals.

h.

Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the person's care and uploaded to the relevant online care records, with activity recorded using the relevant codes.

Training will be provided.

i.

Where a personal health budget is an option, work with the person and the local ICS team to provide advice and support as appropriate.

2. Co-ordinate and integrate care
a. Make and manage appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.

Provide holistic support to the safeguarding leads and discuss patient related concerns.
Be able to follow appropriate safeguarding procedures to support the GP practices within the PCN.
Be responsible for arranging, attending Multidisciplinary Team Meetings. Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present.
Follow up on patients documented as 'child not attended', 'unvaccinated children' etc.

Liaise with child and adult services, schools, social services, safeguarding teams, proactive care teams, frailty teams and any other relevant services.

Attend Multiagency safeguarding Hub (MASH) meetings and work in line with MASH practice standards.
Complete S47 reports.
Complete S17 and Child Protection conference information requests.
Attend Child Protection (CP) conference meetings where appropriate.
Ensure all electronic records are updated and complete within the agreed timescales
To offer appropriate support and guidance to patients and their families/carers.

Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through the wider health and care system.

Refer onwards to social prescribing link workers and health and wellbeing coaches where required and to clinical colleagues where there is an unaddressed clinical need.

Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the person's care, facilitating a co-ordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

q. Record what interventions are used to support people, and how people are developing on their health and care journey.

3. Supervision/professional development
a.

Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.

b. A