Band 2 - St Albans, United Kingdom - West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Teaching Hospitals NHS Trust
West Hertfordshire Teaching Hospitals NHS Trust
Verified Company
St Albans, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
Please note we can not sponsor certificates of sponsorship for this role.

  • Interviews will take place on 13 th March 2024 at Watford General Hospital*It is essential to be approachable, well presented with excellent communication skills and enjoys helping patients, visitors, staff and outside organisations.


This post holder will need to be compassionate and at times will be exposed to some very sensitive and emotionally charged situations.

The post requires excellent verbal and listening skills with a keen eye to detail.

It is important to be non-judgemental and capable of working alone as well as an integral member of the reception team.


Good timekeeping, reliability with a professional approach in all aspects of work with the ability to prioritize own workload and support colleagues is essential.


There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme.

These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.


The trust has recently gained 'teaching hospital' status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer.

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

We encourage and welcome people with disabilities. If you need help, please ask.

To provide an efficient, professional committed, caring, quality reception service to our service users.


To operate as part of a patient - focused team providing high quality in a demand led services to patients, visitors and staff.

The post holder will be expected to always maintain strict confidentiality of information.

To support the team to maintain accurate, timely and legible records.

To answer and deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff or department in a timely manner

To provide a welcoming greeting to patients, visitors and staff

To source patient information on EPR.


To be knowledgeable where clinics, wards and departments are located and to keep up to date information on any changes.


To Issue hearing aid batteries to patients at all times to help assist the Audiology department and to offer a more flexible service to patients.


The post holder will be responsible for the safekeeping of the Trust keys ensuring they are secure and keeping an accurate record.

To act promptly in emergency situations

Assisting the Spiritual and Pastoral Care Team with sending out information regarding remembrance services and events.


The post holder will have the ability to communicate sympathetically, clearly, and calmly with patients and visitors who may become very anxious and upset.

The Post holder will need to have to skills to defuse emotionally charged situations.

To be able to access an emergency and act fast for assistance.

The post holder will need to be confident dealing with staff at all levels.

To ensure the main reception is kept clean and with up-to-date information.
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