Customer Support Administrator - Stamford, United Kingdom - Stamford HR Solutions

Description

Customer Support Administrator **-
Salary - £24,000 to £25,000 per annum with a pay review at 6 months:

• 
  Contract
• Full time, permanent, office based, 37.

5 hours per week, Monday to Friday 9am to 5pm:

-
Location

• Based at the Business Park, Casterton Rd, Stamford

Stamford HR are delighted to be recruiting for
Anglo Integrated Systems, based in Stamford, Lincolnshire.


About Anglo
Anglo Integrated Systems provides businesses and homes with comprehensive fire, intruder or security systems which are individually designed.

We are the security systems company that businesses and homeowners across Lincolnshire and surrounding areas trust to protect their properties and families.

With over 25 years of supplying security equipment from our office on Casterton Road, Stamford we have a reputation built on our commitment to the highest quality standards in security.

About the role

This is a really great role if you are looking for a customer service/coordinator/administrative role who likes to really get involved in the daily operations of our field-based security engineers and customers.

As a Customer Support Administrator, you will be working supporting the general manager with everything administration. You will be eager make your mark on this role, have a love for organisation, administration and customers.


The duties include:

• Provide exceptional day to day office/business support and coordination to our fieldbased Security Engineers who cover Lincolnshire, Leicestershire, Cambridgeshire, Northamptonshire and Rutland
• Provide excellent customer service to our customers ensuring they receive prompt and diligent support and advice
• Use dedicated software and various Microsoft apps to book work with the appropriate level of detail and information so the engineers can complete their work efficiently,
• Ensure bookings include the technical information held on file for a particular client or location
• Resolve in a timely and professional manner issues, complaints and problems that may arise
• Use Outlook and Excel to manage bookings and retain data and records
• Ongoing review, assessment and improvement of business processes and operational costs
• Take card payments over the phone, ensure records & receipts are kept in an orderly way
• Ordering tools and equipment as and when required and being aware of orders/ deliveries
• Maintaining the records for our fleet of vans and ensuring service requirements and bookings are administered

About you:

You may already be in an administration/customer service/coordinator type role. You will be managing all the administration processes from order receipt to installation date and everything in between. You will be adaptable, be able to juggle multiple tasks in this busy role.

Due to the nature of our business the successful applicant will be required to be security screened/police checked.

If you have the experience, we'd love to hear from you.


Experience and qualifications

• Minimum 1 2 years' experience in administration/customer service/coordination
• Excellent IT skills with ability to use various App's plus MS Office (including Excel), Teams, databases etc

Skills and personal attributes

• Process orientated, meticulously organised
• A selfstarter with a cando, helpful attitude
• A completerfinisher ensuring all administration is well organised
• Excellent customer service and natural, warm, attentive people skills
• High level of integrity and discretion due to the nature of our business
• Understands and embraces speed of response required
• You will be flexible and able to support a small, tight team with varied tasks
• Diligence to ensure work is completed to the highest standard; accurately and efficiently
• A problem solver able to work around and through problems and issues

Job Types:
Full-time, Permanent


Pay:
£24,000.00-£25,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Experience:

- customer administration: 2 years (required)


Work authorisation:

• United Kingdom (required)

Work Location:
In person

Expected start date: 01/06/2024