Service Operations Lead S4 IT Infrastructure and - Milton Keynes, United Kingdom - Santander

Santander

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Operations Lead | S4 | IT Infrastructure and Operations | Milton Keynes

Country:
United Kingdom

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

An exciting opportunity has been made available to join the Santander UK bank as a Service Operations Lead within the T&O Infrastructure and Operations organisation of Santander UK where you will provide leadership and coordination of staff and services within the IT Operations team.

This role will drive the analysis and subsequent development of strategies to successfully manage Service Engagement function (including 3rd Party management & Stakeholder management), Service Operations (Governance and Management Information Reports) and drive Continuous Service improvement initiatives for the banks IT services in UK.

The role holder will provide strong technical and operational leadership ensuring strategies/ roadmaps/ initiatives are optimal, aligned to Santander UK IT operational goals and target operating model, reduce service risks and ensure service stability and availability within acceptable thresholds.

Actively measure, monitor, manage and report key service metrics and KPI's.

The difference you'll make.

Leading and managing the service engagement and governance framework across a matrix of internal/ external teams.
Enabling and champion a service delivery culture, promoting ongoing service improvements and taking appropriate measures.
Developing and maintaining relationships with stakeholders across the business.
Managing a team of service operations analysts.
Maintaining ongoing ownership of all incidents and facilitate the communication of incident updates to customers provided by the support teams.
Managing service quality management processes, ensuring regulatory and audit compliance and the development and maintenance of the related quality management processes.

What you'll bring.

Extensive IT technical knowledge & Proven track record of running operations in a complex environment.
Thorough understanding of typical software and hardware layers (e.g. servers, storage, hypervisors, networks, operating systems, databases and Web Application servers technology and corresponding Application layers)
Experience in banking / financial institution technology operations
Relationship building and management with both internal and external customers and partners.
Extensive experience of implementing and managing ITIL services
Understanding of operating in a regulatory environment

It would also be nice for you to have.

Major transformation and Continuous Improvement leadership
Experience of managing crossfunctional technical teams in a matrixed organisation,
Strong interpersonal skills persuades and influences others, using a range of approaches, to achieve deliverables.
Commercially effective with exposure to executing cost save initiatives.

What else you need to know.

This is a permanent role working on a hybrid basis between home and the Milton Keynes office - minimum time required in the office of 40% of the working week.

Everyday Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed.

We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend 'Meet Ups' and be part of internal and external technology communities and work for an organisation that's dedicated to your learning and ongoing development.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

Competitive salary
Eligible for a discretionary performancerelated annual bonus
We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

- £6,000 car allowance per year

Company funded individual private medical insurance
Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as deathinservice benefit, income protection, and voluntary life assurance and critical illness cover
Share in Santander's success by investing in our share plans

What to do next.
If this sounds like a role you're interested in, then please app