Customer Support Co-ordinator - Doncaster, United Kingdom - TXM Recruit
Description
LocationDoncaster
- Sector:
- Job type:
- Salary:
- Contact:
- Contact phone:
- Job ref:
BH
- Published:
- Expiry date:
- Startdate:
Customer Support Co-ordinator
Location-Doncaster
Salary-£23,500
Hours-37Hours
Role Overview:
Reporting to the Customer Support Team Leader UK, the Customer Support Coordinator role involves managing transactional activities associated with customer relationship management.
This includes resolving customer issues, managing inquiries received via the website or e-commerce system, and ensuring customer satisfaction in line with our Customer Engagement System.
Key Responsibilities:
- Handle general customer queries, order processing, and order book management
- Proactively manage stopped/restricted vehicles and customeridentified spares
- Transactional management of reports imminent failures and potential back orders
- Support the development and delivery of internal and external customerrelated KPIs
- Contribute to business/process improvement activities
- Monitor the working area for safety, identifying and reporting any unsafe situations or hazards
Qualifications & Experience:
- English and Maths to O level/GSCE S standard
- Customer service experience within a transactional environment
- IT literate with good knowledge of Google software packages
- Excellent communication and interpersonal skills
- Strong team player with good organizational and timemanagement skills
- Ability to work to deadlines and deliver sustained problem resolution
Benefits:
- Competitive salary
- Pension and death in service provisions for employees in the pension scheme
- 25 days holiday plus statutory Bank Holidays
- Employee Assistance Programme (EAP)
- Health and Wellbeing Initiatives
- Employee offers and discounts from various retailers
- Recognition events and rewards
- Free car parking
APPLY. Alternatively, please do forward this on.
More jobs from TXM Recruit
-
Rolling stock Electrical Technician
Glasgow, United Kingdom - 2 weeks ago
-
Mechanical Project Manager
Co. West Midlands, United Kingdom - 3 weeks ago
-
Domestic Gas Engineer
Derby, United Kingdom - 2 weeks ago
-
Mechanical Supervisor
Norwich, Norfolk, United Kingdom - 3 weeks ago
-
Multi-Skilled Maintenance Technician
Linton, United Kingdom - 2 weeks ago
-
Installation Electrician
Milton Keynes, United Kingdom - 3 weeks ago