Service Improvement Manager - Hatfield, United Kingdom - Ocado Group

Ocado Group

Verified Company

Hatfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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About Us

About the Role

Facilitating the development of future state process, business requirements and key performance metrics
Creation of project documentation as required: process maps, SIPOC, SOPs, process templates etc
Manage and lead asis and tobe process mapping with tangible and realistic improvement recommendations in line with our Group operating model design principles
Generate CI roadmap with deliverables and timelines for implementation
Identifying and managing the change and project risks associated with CI activities.
Work with the operational teams to identify and recommend process improvements.
Identify integration points between current areas of focus and the wider business, ensuring processes are integrated within the wider Ocado process architecture
Facilitate the appointment and training of crossfunctional process owners to ensure a culture of continuous process improvement is maintained
Work closely within our business to ensure all process design work overseen aligns to business operating model and strategy
Support the capture of systems requirements of key processes Skills, Experience and Qualifications

About You

Significant process design/capture of endtoend crossfunctional processes
Evidence of stakeholder engagement across all levels within the business
Experience of developing, testing and implementation of processes and procedures
Experience in training others, particularly the ability to encourage best practice and driving data integrity
Business process reengineering design skills
Ability to communicate effectively at all levels within a global matrix organisation
Understands Change Management techniques and has the ability to identify risks and risk mitigation strategies
Knowledge of endtoend process design, capture and improvement methodologies e.g. lean six sigma
Demonstrable experience and knowledge of continuous improvement methodologies
Be able to analyse, map and document key processes and work collaboratively to identify gaps and weaknesses in business
Processes to then design, develop and implement improvements
Energetic with a great deal of personal drive, enthusiasm and initiative
A strong bias for delivery and turning discussions and ideas into actions
Ability to respond quickly to changing priorities
Delivery of lean six sigma (or similar) related projects
Experience of working with process management tools