Night Shift Customer Support Advisor New - Hassocks, United Kingdom - Clearline Recruitment

Clearline Recruitment

Verified Company

Hassocks, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Night Shift Customer Support Advisor***
Location:Nr Hassocks, West Sussex - _must be able to drive due to remote location_***
Salary:£21,424 - £26,780 plus £5K shift once training is completed***
Full Time:Shift pattern 2 days, 2 nights, 4 off

***Our client is a world-leading provider of services to the aviation industry. They are looking to hire Customer Support Advisors to join their busy team. This is a shift-based role, involving two days 7am - 7pm, two nights 7pm - 7am, then four days off.

***
Responsibilities

Handle all customer out of hours requirements.
Respond to customer AOG and priority requirements in appropriate time frames.
Deliver high quality customer service at all times.
Manage customer accounts and contracts, including specific requirements.
Trade inventory by means of exchange, loan and sale.
Purchase items for customer requirements and brokered transactions.
Negotiate with customer and suppliers when needed.
Understand customer culture and ways of trading.
Maintain up to date market knowledge.
Maximise all sales opportunities to ensure the highest revenues are achieved.
Liaise with internal departments as the nature of the specific task may require.
Train other members of the team and new employees in all functions and processes.
Assist the AOG Sales Manager and Vice President AOG Sales with all tasks as required.
Understand and adhere to Export Control regulations where relevant.
Any other duties as requested.

Requirements:

Preferred background in aviation or rotable trading
Preferred comprehensive understanding of aircraft spares and airline AOG requirements
Preferred previous experience working with customer in a 24hour service environment
Professional and courteous phone manager
Ability to work with a number of existing and new IT systems
Be flexible and adaptable with working hours, process, and procedures
Problem solving ability
Ability to plan coordinate and delegate work
Numerate, accurate with the ability to meet deadlines
Selfmotivated, flexible, and adaptable to work in a busy environment
Excellent communication skills at all levels
Strong organisation and administration skills
Ability to prioritise and manage workloads
Excellent computer literacy, highly proficient in the use of Microsoft Word, Excel, and Outlook with some experience of Quantum

For more information, please contact Jamie Watson at Clearline Recruitment