Customer Service Advisor - Castleford, United Kingdom - Reed Business Support
Description
Customer Service Advisor 22k-CastlefordMy client based in Castleford is looking for a customer focussed individual to join their Customer Service Team.
The overall objective of the Customer Service Team is to support end users, service providers, engineers, retailers, distributors and clients.
Duties and Responsibilities:
- Provide customer support for end users, retailers and distributors of group products sold in the UK.
- Provide support to service providers and engineers when engaged on repairs on products.
- Ensure that the volume of open jobs (repairs) is kept to a minimum.
- Ordering of spare parts & monitoring back orders to ensure repairs can be carried out on time.
- Generate service calls on company repair management system.
- Assist with the sale of spare parts and provide advice as and when required.
- Liaise with Warehouse staff to ensure deliveries are carried out when requested.
- Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
- Provide senior management with repair feedback when requested.
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