Lettings Administrator - Leeds, United Kingdom - PMR

PMR

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PMR are seeking an experienced and enthusiastic Lettings Administrator to join a bubbly and resident-focused team at a Build to Rent development in Leeds.

The Lettings Administrator will execute the community's marketing, lettings, and renewal strategiesto achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Principle Duties & Responsibilities:

Supports leasing team by administrating Leases and Renewals using company systems
Executes activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of moveout dates, and ensuring that lease renewal documentsare signed and implemented on time
Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual
Completes various accounting, financial, administrative reports
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area of responsibility and reporting violations or infractions to appropriateindividual
Follows health & safety procedures and policies in accordance with company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment damage, Associate/visitor/resident injuries or accidents,or other safety issues to appropriate individual
Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
Keeps abreast of current changes in technology, processes, and standards within the industry and area of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications,or utilizing other appropriate method to obtain business and professional information, and applies knowledge and practices to area of responsibility
Ability to keep sensitive information highly confidential at all times

Skills, Knowledge & Experience:

Minimum of one to two years of experience in administration, leasing, sales, or marketing that demonstrates customer service background sufficient to resolve customer complaints
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment amenities, and answer questions regarding residency
Proficiency in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing
Proficiency and fluency in using the internet for marketing, advertising, and salesrelated circumstances
Excellent written and spoken English
IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)