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    • Student Futures Assistant 25/26 - cardiff, wales, United Kingdom - Cardiff Union Services Ltd

    Cardiff Union Services Ltd
    Cardiff Union Services Ltd cardiff, wales, United Kingdom

    3 weeks ago

    Default job background
    Description

    Student Futures Assistant Job Description

    This is an exciting opportunity to join our Student Futures student staff team as a Student Futures Assistant. You will be the first point of contact for students visiting our Student Futures Hub in the Centre for Student Life, designed to enhance the overall student experience, located at the heart of Cardiff University.

    This role is perfect for students seeking a rewarding and flexible part-time job that fits around their studies. But this isn't just any student job—it's a chance to support other students in an advisory and customer service capacity. You'll also have the opportunity to contribute to exciting projects, showcase your creativity through content creation, and play a key role in ensuring the student voice is actively represented and embedded within our service.

    Key Responsibilities

    • Greet and assist those who enter the Student Futures hub.
    • Proactively help with both simple and more complex enquires from internal and external stakeholders (students, Cardiff University staff, employers) in a professional manner, following established procedures, referring complex enquires to relevant staff members.
    • Ensure all relevant facts and information about queries and issues is recorded and passed on.
    • Conduct brief CV, cover letter, LinkedIn profile checks and interview support with students, providing suggestions for improvement (training will be provided).
    • Assist in the delivery of employability workshops alongside Student Futures staff, ensuring the student voice is actively represented and integrated.
    • Support students with queries, promoting the support on offer and sign-posting where appropriate. Queries will relate to all aspects of the Student Futures service.
    • Complete tasks to support the Student Futures service such as seeking feedback from students, supporting events, undertaking research tasks or writing blogs.
    • Help set up, organise, run and promote employer events including welcoming employer guests and directing them where appropriate.
    • Book in students who arrive for appointments with Advisers or for workshops and events.
    • Proactively promote Student Futures opportunities to students by contributing to online and in-person marketing techniques, including conducting lecture shout-outs and outreach activities.
    • Contribute to content on the Student Futures and Cardiff University social media pages. This will include creating video content involving yourself and others, as well as leading on Instagram takeovers.

    Requirements

    • Excellent communication and interpersonal skills
    • Ability to deal with customers and other employees in a professional manner
    • Ability to work as an effective team member
    • A positive, enthusiastic, and welcoming attitude
    • Passionate about supporting students with their employability and in supporting those who want to study, volunteer or work abroad during their studies
    • Driven to make a difference, using creativity and initiative to promote, develop new ideas, and contribute to projects.
    • Ability to speak Welsh

    What You Will Gain

    • Increased confidence and a chance to enhance your communication, team working and customer service skills.
    • A unique insight into the student and graduate job market.
    • A rewarding role which will involves supporting and enabling students to prepare for their future.
    • Comprehensive training, including specific training on providing advice and feedback on CV, cover letters, LinkedIn profiles and interview techniques and delivering workshops where appropriate.
    • A sound knowledge of working in a one to one setting, with training to provide feedback in a supportive way.
    • Event management support and networking opportunities with graduate employers and training/ opportunity providers.
    • Development opportunities based on your own career plans (if relevant to what we do). For example, if you want to develop your customer service, teamworking, presentation or marketing skills.
    • We will provide you with a reference and you will complete the Cardiff Award as part of your role.

    Please note:

    • You must be available for in-person training during enrolment week 2025, the week commencing Monday 22 September. You will also need to complete some online training which you can do in your own time during the first two weeks of shifts. You will be paid for the in-person training.
    • As part of the role, you will be required to sign up and take part in the Cardiff Award – a program to help you develop your employability skills and attributes.
    • You will be required to register with Jobshop and complete the right to work check before you can start training and begin the role.
    • This opportunity is for those who will be students at Cardiff University during the 2025-2026 academic year.
    • This role is open to undergraduate and postgraduate students.
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