Administrator / Query Resolution (Fixed Term - Oxford, United Kingdom - Oxford University Press

Oxford University Press
Oxford University Press
Verified Company
Oxford, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

ABOUT THE ROLE
We are looking for a Master Data and Query Resolutions Team Leader.

In this role you will be responsible for leading a team in the administration of order to cash ledger maintenance, reconciliation of transactional data which includes data cleansing and maintenance.


This will include the life cycle of a customer from on boarding through to payment of invoices within Oxford University Press credit control policies and procedure and to ensure that all customer accounts maintenance are up to date within agreed SLAs.


Key Accountabilities:

  • Managing the set up and approval of new accounts in line with agreed policies
  • Manage regular and ongoing digital account reconciliations and reporting on claims and underpayment to accounts where deductions occur
  • Ensure accurate monthly reporting is in place for volumes and performance on all metrics managed in your area
  • Ensure the team maintain accurate and uptodate customer information to the master data and customer files both open and set for close.
  • Manage the outsource service providers for the team from handling and monitoring progress reports and timely interactions.
  • Act as a 'go to lead expert' in handling of all documentation such as export documents
  • Assist and support with all the Credit and Collections and Cash Allocation and reporting teams to ensure cover on business critical tasks during peak periods
We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

This is a fixed term contract for 13 months.


ABOUT YOU

Skills and Knowledge:

  • Excellent people and workload management skills
  • Business partnering and problemsolving skills
  • Awareness of meaningful metrics to use to manage team resources and to report on team and business performance
  • Inclusive leader
  • Effective communicator
  • Remains calm during pressurized times

BENEFITS
We care about work/life balance here at OUP.

With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week.

We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.


We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of a discretionary annual bonus.

Please see our Rewards and Recognition page for more information.


QUERIES

  • Division:Group Finance
  • Department:Credit Management
Closing Date:25 August 2023- Salary:Dependent on skills and experience- Location:OUP UK - Oxford- Postcode:OX2 6DP- Full Time /

Part Time:
Full Time- Ref:3897
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