Helpdesk Agent - Linford Wood, United Kingdom - Halo Resourcing Ltd

Halo Resourcing Ltd
Halo Resourcing Ltd
Verified Company
Linford Wood, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We're recruiting Helpdesk Agents to join a leading company within the maintenance and facilities management industry, based in Linford Wood.

In this role, you'll be working at the beginning of the Customer's journey, using your excellent customer service skills to identify their requirements.

As a Helpdesk agent, you play a pivotal part in making the customer's experience, the best possible andexhibiting the company values at all times.

You'll soon find that you're working in an engaging environment supported by a company that cares for its employees and is led by a team who understands the importance of personal development and recognising their staff.


Responsibilities:


  • Handling customer calls, managing expectations and resolving any issues ensuring a rightfirsttime resolution
  • Manage workflow and administrative tasks in line with client SLA's
  • Use appropriate questioning and listening skills to identify and offer solutions to customers
  • Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer Experience.
  • Take proactive steps to positively impact Contact Centre targets
  • Ensure a clear knowledge and understanding of team objectives and priorities
Skills and experience

  • Strong verbal and written communication skills
  • 2 years or more experience working in a customer service environment
  • Ability to read and understand technical documentation
  • Demonstrate a strong commitment to customer service in all activities
  • Excellent problemsolving skills

Benefits:


  • Pension contribution
  • Healthcare and life assurance plan
  • Access to Perkbox benefits
  • Free parking after completing probation
Hours

As a Helpdesk Agent, you'll work on one of two shift patterns - Monday to Friday, 12pm - 9pm or 9am - 6pm including every other weekend (Saturday and Sunday).

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