Service Charge Officer - Basingstoke, United Kingdom - Sovereign Housing Association

Sovereign Housing Association
Sovereign Housing Association
Verified Company
Basingstoke, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Do you have a background in housing or property management? Are you familiar with service charges?


As a leading Housing Association, Sovereign is committed to developing great homes and communities and is taking big steps towards our growth ambition of building 1,900 homes a year.

What we do makes a real difference to people's lives and by joining usyou can share the satisfaction of doing something that really matters.


We have a great opportunity for a
Service Charge Officer to join our team to support in the delivery of complete and accurate service charge information to our customers.

Service charges cover the costs of maintaining communal areas forproperties and can be quite varied depending on the property and type of services provided.

You'll be based from our head office in Basingstoke with the flexibility to combine some home working.


The Role


Working in service charges provides an exciting opportunity to collaborate with almost all other teams across the organisation, and really get to understand the business and increase your network.

The role will give you the chance to showcase your problemsolving and analytical skills, while being able to make decisions to provide great service to our customers.

Working collaboratively across the team, your role will include:

  • Calculating and preparing estimated service charge budgets for properties in your designated area, and issuing accurate statements to customers
  • Collating and analysing a variety of data, checking for accuracy and completeness and exploring any anomalies
  • Providing a great customerfocused service. Acting as a first point of contact for service charge queries from customers, providing understanding and resolutions to complex queries and disputes, either over the phone or in writing

What we need from you
You'll need previous experience in a service charge or accountancy type role, ideally within a housing environment (including leasehold and property management)


You'll also need to:

  • Demonstrate thorough analytical skills with strong experience in Excel
  • Have high attention to detail to ensure data is accurate and reliable, with good numeracy skills
  • Be a collaborative team member, but also able to work independently and under pressure to achieve team and individual goals
  • Plan and prioritise your workload to balance deadlines and competing demands from stakeholders
  • Be an effective, confident and solutionfocused communicator
  • Work with others to resolve complex queries quickly and clearly

What you'll receive from us
- £450 flex-pot annually, discounted shopping & cycling scheme

  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Company pension scheme matched up to 12%, life cover at 4x your salary
  • Options for Private medical insurance, dental insurance & critical illness cover
  • Flexible working we're committed to giving people flexibility as widely as possible


We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.

Check out our careers site to learn more about us and our values.

It's an exciting time to be joining Sovereign, so if you're looking for a fresh opportunity then we'd love to hear from you
More jobs from Sovereign Housing Association
See all jobs of Sovereign Housing Association