Customer Account Executive/stock Controller - Cambridge, United Kingdom - Swiss Camplings

Swiss Camplings

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Swiss Camplings has a proud history as a family run laundry, going back well over 100 years.

Through a real attention to detail and a passion for delivering the best quality and service, we have become a key supplier to many prestigious hotels, guest houses, holiday parks, Colleges and restaurants.

As the Customer Account Executive / Stock Controller you will serve to manage a portfolio of customers, whilst supported by an experienced Account Manager.

The role is to includes key functional responsibility to manage asset base in relation to stock management.

You will be the main point of contact for day-to-day customer queries and will be responsible for Customer relationship development - building customer knowledge and drive retention.

Key Responsibilities:

Supporting both the Commercial Director and Sales & Service Manager in achieving the budgeted sales for the group.
Ensure that the contract renewal program is actively progressed and successes shared with the commercial team and wider business.
Organise, prepare and deliver customer contract renewal meetings.
Build customer relationship to ensure account retention/renewals.
Prepare and communicate price increases (typically annual).
Improve linen utilisation within customer accounts.
Communicate and educate customers to instil Swiss Camplings disciplines.
Work with the Customer Services and Finance teams to ensure payments/debt control is maintained.
Identify new prospects whilst out visiting existing customers within the East Anglia region.
Carry out customer stock visits & educating customers on stock control 'best practices'.
Carry out desktop analysis to identify stock management anomalies.
Act upon feedback from driver debrief process.
Carry out full administration and Tikos housekeeping where required.

Essential Criteria:

Account management/stock control management.
Work across a multi-site customer base in East Anglia.
Ability to work to a high standard with an attention to detail.
Ability to maintain professional boundaries and confidentiality and build relationships with people from a variety of backgrounds.
Good time management skills, including the ability to prioritise and plan work to meet deadlines
Proactive, dynamic, make things 'happen'.
Excellent IT, verbal and written communication skills with colleagues and professional agencies.
Full & Clean driving licence.