Office Services Operator - London, United Kingdom - Williams Lea

Williams Lea

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Records Assistant
£22,000 - £25,000 DOE plus company benefits

London, ECM- Full Time

Williams Lea seeks a Records Assistant to join our team
Are you self-motivated with a "can do" attitude? Are you able to drive for results? Do you have experience working within a team?

How would you like to work for a global business process outsourcing (BPO) organisation with a client base of blue chip FTSE100 and Fortune 500 companies within the Public Sector, Financial Services, Legal, Pharmaceutical, Life Sciences and Energy industry sectors?

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

The Job:

The services provided by the Williams Lea team include but are not limited to: mailroom services (receipt, sortation, delivery, collection and despatch of mail and courier services and associated admin); reprographics; records management; MFD first line support and replenishment; stationery services, copitrak data entry.

The operating hours are Mon - Fri, for Mail Services and for Reprographic Services. The team of 11 work in either reprographics or mail services but are expected to assist the other team.

This role sits within mail services, working 37.5 hours per week on a weekly shift pattern of or with only very occasional cover in reprographics.

The role is physical (involves manual handling of archive boxes and files, use of trolleys and delivering to and collecting files from clients on different floors) and also interacting with clients, offering feedback and guidance on records procedures.

The role will require retention review project work and other ad hoc projects from time to time, which will include the clearing of case rooms and bulk transfer of files to Crown, which may involve working outside normal office hours and will be agreed in advance and paid as overtime.

Whilst this is primarily a records management role, team members are required to perform duties across the range of services and therefore this role requires a flexible, 'can do' attitude to:

Deliver services to the required Service Levels (SLAs) and high-quality standards
Ensure all processes are followed accurately and consistently and to flag any process or service failures to the Senior Operator or Office Services Manager
Always represent Williams Lea positively, demonstrating professionalism and pride in the service

The Fit:

We are looking for someone with previous experience in records management with a mature, confident, diligent attitude and a strong work ethic.

You must have good verbal and written communication skills to persuade and influence colleagues and clients in a professional manner.

You will be able to take responsibility to ensure outstanding service and smooth out potential problems. You must be client focused and strive to exceed client expectations with a careful and methodical approach.

We are looking for someone who ideally has experience of mailrooms or reprographics and knowledge of Firetrack software, although this is not essential.

Further to this, it would be beneficial if you had experience in operating PDAs.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£25,000.00 per year

Schedule: