Team Leader - London, United Kingdom - KP UK

KP UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Team Leader to join our Customer Services team.

To lead and manage the customer Services team, including setting team workloads, training staff members and ensuring employees work towards company goals and objectives.

This is an excellent opportunity for a Senior Customer Services Representative who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.

What you'll bring to the role

Communicating goals and deadlines to team members
Proficient in use of ZOHO CRM Suite
Planning workloads and delegating tasks
Creating a productive work environment for the team using gamification, trust and other appropriate strategies
Assessing team performance and providing feedback to employees
Assisting with hiring and training employees
Assisting with the daily operation of the organisation
Performing customer service functions, including interacting with customers and answering questions
Providing teams with information about recent developments, programmes and policy changes of management

Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS).

What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers.

We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses.

Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds.

We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.

As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best.

So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we'll do our best to help.

Our values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

Act with integrity
Empower and support
Create opportunity
Grow knowledge
Drive results together

What we offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave + option to purchase more
Season ticket loan and cycle to work scheme
Big discounts on Kaplan courses for you and your family
Private medical, income protection, and life insurance
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply
£38,000 per annum