Desktop Support - Blackburn, United Kingdom - Sharp Brains Ltd
6 days ago
Description
Location:
Barclay Hill Place, Barclayhill, Lancashire
Responsibilities
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, stepbystep instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements and skills
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Handson experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and antivirus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problemsolving and multitasking skills
- Customeroriented attitude
Job Type:
Permanent
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