Operational Support Officer - Manchester, United Kingdom - Capita

Capita

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Becoming an Operational Support Officer with EMS:
We operate a 24/7 365 operation and have daytime, evening and night shifts available.

Job title:

Operational Support Officer

What you'll be doing:

Identify, investigate and manage data for daily/weekly reporting
Raise required documents for noncompliance reporting to External Agencies
Collation and distribution of required evidence requested by internal and external customers
Dealing with incoming and outgoing communication from all customers
Diary Management including listing court cases; updating Microsoft outlook diary and systems
Receive and accurately process all notifications and enquiries in relation to electronic monitoring orders
Liaison with Internal personnel and external agencies including (but not limited to) Courts, Police, CPS, Probation and YOS/YOTs
Update and maintain required records and systems
Conduct work audit process including regular quality reviews

What we're looking for:

Excellent data entry and attention to detail
Experienced in working toward KPIs and targets
Excellent IT skills, including but not limited to Microsoft packages
Excellent Communication skills both verbal and written

About EMS
At the Electronic Monitoring Service (EMS), we're keeping the public safe. We're providing the Ministry of Justice with electronic monitoring services (including 'tagging') across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society.

What's in it for you?

A competitive basic salary of £21,945

-
23 days' holiday
(rising to 27) with the opportunity to buy extra leave

Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you.

What we hope you'll do next:

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Location:

Manchester
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent