Sales Support - Northwich, United Kingdom - ASM Technologies Limited

ASM Technologies Limited

Verified Company

Northwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Sales Support fully supports the Account Manager on either one major account or a larger number of smaller accounts.

They are the backbone of the sales department and responsible for ensuring that good customer satisfaction is maintained at all times.

They liaise and interact with customers and all internal departments within ASM Technologies.

At ASM, we like to develop individuals within the organisation and the Sales Support role should be natural progression into an Account Manager's role.

Role and responsibilities

Liaising with customers
Creating accurate and detailed quotes
Maintaining data in CRM
Help to drive and increase profitability
Accept and prepare sales orders for processing prior to passing to the admin team
Preparing customer backlog reports
Liaise between the customer and Purchasing/Expediters on accurate ETAs
Achieving SLAs on quote turnaround
Ensure orders are signed off and processed accurately and line with client SLA
Resolving ad hoc issues
Returns logged and managed
Provide data and reports to support the Account Manager
Completing Software license deliveries to customers
Providing PODs to customers
Liaising with vendors/suppliers and negotiating pricing
Providing accurate quotes to customer based on their requirements

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NO COLD CALLING

Skills required

Excellent communication skills with the ability to build relationships with people at all levels
Strong organisational skills with excellent attention to detail
Quick thinker, methodical with the ability to multitask and prioritise work
Strong written skills
Customer care show ability to listen and understand the client's needs and challenges
Problem solving and identifying the route cause for continuous improvement
Ability to work well as part of a team and the ability on your own to work using initiative to problem

What you can expect from us