Casual Customer Service Assistant - Lichfield, United Kingdom - Lichfield Garrick Theatre

Description

Casual Customer Service Assistants
Thank you for your interest in the Casual Front of House Manager post at the Lichfield Garrick.

Please find a job description and some background information enclosed.


How to Apply:

Please send a current CV and fill out an equal opportunities form (download from our website) and send to:
Lichfield Garrick
Castle Dyke,
Lichfield WS13 6HR


Background information
Lichfield Garrick is a producing house, a receiving house, a cultural hub at the heart of the city and district of
Lichfield and has a thriving community and outreach programme. As a modern, purpose-built theatre in
Lichfield, the Garrick has an enviable programme of performances including drama, musicals, comedy, jazz, film and local theatre. This year we have an amazing production of Beauty & The Beast _, _amongst other things
planned for the pantomime season.

The main auditorium seats 551 people, with no restricted viewing and allocated wheelchair spaces.

The Studio is more flexible, offering an intimate space that can be arranged in a number of different layouts and seating up to 150 guests.

With a commitment to supporting the local community and the people within it, the Lichfield Garrick runs a number of programs designed to offer opportunities, networking and placements in a professional environment.

With the recent appointment of a new Artistic Director, we are building up a new and exciting programme of events.

Our programme is attracting new and returning audiences into the theatre, whilst our Green Room café is building on its current clientele to welcome more and more people into the theatre during the day.

The Front of House team includes Duty managers, supervisors and customer service assistants who also work across our Green Room café and Theatre Bar.

This team is responsible for ensuring our customers receive great customer service and for selling merchandise and refreshments, whilst ensuring that queries or problems are dealt with swiftly and efficiently.

Post Title:
Casual Customer Service Assistants

Salary Grade:
£10.18 or £10.42 per hour if over 23

Responsible to:
Front of House Manager

Hours:
Casual hours to include evenings, bank holidays and weekends


KEY RESPONSIBILITIES

• Greet audience members in and around the venue.
• Sell refreshments and snacks during the interval.
• Sell programmes and other souvenirs when required.
• Check tickets and guide members of the audience to their seats.
• Assist customers with any seating issues.
• Guide audience members to entrances, exits and toilets.
• Ensure customers are not using their phones or recording equipment during the performance.
• Using radios, communicate with Box Office and other Front of House staff to ensure smooth running of the theatre and event operations.
• Ensure the venue remains clean and presentable during performances.
• Safely manage and instruct the audience during any emergency situations.
• Constantly monitor for any potential safety issues.

The Lichfield Garrick reserves the right to vary the content of the job description, after consultation, to reflect the changes to the job without changing the general character of the post or level of responsibility.

PERSON SPECIFICATION

Experience

Essential:

Experience of working in a customer focused environment.

Excellent communication skills.

Cash handling and reconciliation skills.


Desirable:

First Aid at work / Full First Aider.

Good knowledge of general theatre practices


Qualifications

Essential:

A level or equivalent


Desirable:

Customer care training


Knowledge

Essential:

Knowledge of the range of FOH duties required in a Theatre.

Operational experience in coordinating a variety of tasks simultaneously.

Knowledge and understanding of current Health & Safety Legislation.

Computer skills

A meticulous attitude to High standards of customer service.

Knowledge of the range of FOH duties required in a Theatre.

Operational experience in coordinating a variety of tasks simultaneously.

Knowledge and understanding of current Health & Safety Legislation.

Computer skills

A meticulous attitude to High standards of customer service.


Desirable:

Customer care training

Knowledge of touring theatre and musical entertainment protocols.


Skills and Abilities

Essential:

Excellent communication and people skills.

A proven ability to handle difficult situations and resolve disputes in time restricted situations.

Ability to work well under pressure, to lead in an emergency situation, to be self-reliant and self-motivated.

Proven ability to pay close attention to detail.


Desirable:

Knowledge of banking procedures


Special Attributes
Able to work flexible hours to fit with the opening hours of the Theatre, which will include evenings, weekends and Bank Holidays

Commitment to equal opportunities in employment and service delivery


TERMS OF EMPLOYMENT

Salary:
£10.18 or £10.42 per h