Telephone Account Manager Remote/hybrid - Milton Keynes, United Kingdom - 1st Choice Rec

1st Choice Rec

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telephone Account Manager

Salary:
£25,000 - £32,000 per annum + commission

Hours: 37.5 hours per week - Monday to Friday, 9am - 5.30pm

Location:
Hybrid or 100% remote

Fantastic benefits package

Our FTSE 100 client is seeking a Telephone Account Manager to join their highly successful and reputable company based in Milton Keynes.

This is an exciting opportunity for a self-motivated and passionate individual to be part of a team who is genuinely enthusiastic about demonstrating return on investment and providing value to a range of customers.

Working as part of the Account Management team, you will manage a designated account base day to day and to achieve activity, growth and customer satisfaction target through identifying sales opportunities, prospecting for new business, delivering excellentservice and proving value to maximise the retention of existing accounts and spend.

The role:

Proactively contacting a highvolume, existing account base to establish, build and maintain business partnerships via phone & video
Understand client needs to identify and conduct relevant training with customers to support the partnership
Interpret and explain customers performance data using internal tools to add value and demonstrate ROI
Achievement of weekly KPI's and performance metrics relevant to business requirements i.e. telephone meetings, contact rate, customer sentiment and revenue
Liaise with internal teams to build internal relationships and deliver the best market leading service for customers
Regular sharing of learnings to colleagues and key stakeholders internally to enhance service offering
Consistently create a positive sentiment and build value with our customers
Recording information in relevant databases and ensure CRMs are kept up to date
Occasionally responding to new prospects with the relevant information after gaining an understanding of their business

The person:

Consistently overachieved targets and business KPI's
Able to thrive in, and contribute to, a hardworking and dynamic team
Ability to manage customer expectations and deliver excellent service
The drive to exceed team expectations
Can demonstrate tenacity and resilience
Analytical and confident ability with data analysis, and building stories around this
Actively exhibits a growth mindset and a willingness to learn, develop and respond to feedback
Confidence to take ownership and lead from the front
Excellent verbal and written communication skills
Is highly organised and able to balance a challenging workload
Ability to flex style and approach to meet customer and business needs

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.