Product Associate-mfl - Oxford, United Kingdom - Pearson

Pearson

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

6 month Fixed Term Contract

Operating a hybrid working model with occasional travel to our Oxford and/or London office.

JOB PURPOSE

ACCOUNTABILITIES
Build a strong knowledge of teacher and learner needs, including attending training events and monitoring customer queries and social media

Co-ordinate research activity, including setting up and supporting the delivery of focus groups (face to face and remote) surveys or interviews

Co-ordinate testing and trialling activity, including liaising with teachers, examiners and internal stakeholders, preparing and distributing materials, collating feedback and sharing with the MFL team

Content development
Maintain meeting documentation including minutes, actions, owners and deadlines

Set up contracts and manage payments for suppliers, ensuring that deadlines are set and met

Support colleagues in the development of qualification support, including training materials, exemplars and teaching and learning materials

Prepare and quality assure materials

Customer support
Support the team in using data, such as examination entry volumes, to contribute towards achieving retention targets

Collate feedback and identify patterns to inform support and training needs

Work with internal stakeholders to set up training schedules

Review customer feedback and customer satisfaction scores to identify areas for improvement for the team

Experience
Experience of working with internal and external stakeholders

Experience of creating customer focused content or resources

Experience of setting up projects/processes

Experience of delivering to deadlines

Experience of working in a team

Experience of working with data

Experience of working in an education context (desirable)

Experience of working with languages or a strong interest in languages (desirable)

Skills and Behaviours
Attention to detail

Organisational skills

Customer empathy

Positive can-do attitude

Project co-ordination skills

Your rewards & benefits

We know you'll do great work, so we give a lot back with some of the best benefits in the business.

We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.

Please see our attractive UK benefits here: Pearson Jobs - Benefits

What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact.

We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.

To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education.

Alongside these, we have our corporate divisions:
Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging.

We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential.

Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work.

People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.

We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job:

PRODUCT MANAGEMENT

Organization:
Assessment & Qualifications

Schedule:
FULL\_TIME

Workplace Type:
Hybrid

Req ID: 15759