Retail Sales Manager - Edinburgh, United Kingdom - Jeffreys Interiors

Description

Retail Sales Manager - Luxury Furniture & Homeware

• Full time permanent position. Tuesday to Saturday 9am 5.30pm, with some flexibility required for key events like seasonal changeovers and stock takes. _
• Based in Stockbridge, Edinburgh. Travel may be required for buying trips. _
• Immediate start. Salary dependent on experience. _
• Perks & Benefits: Performance related bonuses, EAP, staff discounts, events and CPD. _

Sourcing globally from the forefront of international design, our constantly evolving collections spotlight unique brands and one-off pieces across furniture, lighting and homeware.

Specialising in statement conversation pieces, with a penchant for colour, playful scales and unexpected details, our physical and digital store span a kaleidoscope of design influences and eclectic styles.

Day to day, you will be;

• Driving sales across all channels.

Alongside stock items, we offer a highly personalised retail service, which includes sourcing, ordering bespoke furniture and soft furnishings.

You will work with the directors to develop these services across our in store and online platforms to meet strategic objectives.

• Delivering first class customer service.

From a passerby seeking inspiration to a large-scale bespoke furniture order, you will ensure a memorable and joyful experience for all clients from the moment they walk through the door to the delivery of their new purchases, with strong after sales support and swift complaint resolution when required.

Aspirational, inspirational yet accessible, these are friendly and welcoming spaces free from snooty vibes or pretence.

• Merchandising online and in store

With your finger on the pulse of our clients needs and desires, you will head up the merchandising process from start to finish, including buying, visual merchandising, and stock control, making commercially informed decisions and creating on brand displays and online campaigns that delight, inspire and convert to sales.

• Marketing, promotion and networking

Ensure consistent marketing activity for the showroom through print, digital and in store events to maintain our client base and reach new audiences.

• Managing the retail team

You will be responsible for the smooth day to day running of the showroom, leading a happy, motivated and empowered retail team (of 3) to reach their goals, ensuring company policies and procedures are followed (e.g.

health and safety, staff holidays) and accuracy in sales records, payments and stock reports.

This role requires;

• A passion for what we do and a love of beautiful things. You probably have a lot of interiors magazines beautifully styled on your coffee table.
• Previous managerial experience in a small retail business (including online sales)
• Product knowledge and experience in luxury furniture and homewares. You need to know your Porta Romana from your Julian Chichester and are comfortable with the complexities of bespoke upholstery orders and customisation. Ideally you have direct experience with the products and brands we sell, or can demonstrate the capacity and thirst to learn quickly.
• A proven track record of delivering revenue targets
• Equal measures of creative flair and commercial savvy, this role will involve a wide range of skills, from coordinating product photography, designing window displays and curating seasonal changeovers that showcase Jeffreys design principles. It will also include reporting, managing budgets, supply chain and value engineering. A strong commercial manufacturing awareness would be beneficial, as would experience in curating bespoke product ranges.
• Boundless creativity and bold ideas that bring unique ideas to our curated displays.
• A good eye and good judgement, you are observant and perceptive to market trends with a gut instinct for those must have pieces.
• A proactive, motivated self starter that can initiate, communicate, and execute plans and prioritise workloads.
• A highly organised person with excellent administrative skills, accuracy and attention to detail.
• Fluidity and flexibility. Specialising in oneoffs means no two orders are the same, products are different sizes and shapes, delivery terms vary and your key piece might be stuck at customs. You are solutions orientated, resourceful and can think on your feet to find the simplest route from A to B.
• A team player who strives to get the best from people. You will work closely with the directors, retail team, designers, purchasing, warehouse and install to reach shared goals.
• Confidence with digital communication, CRM tools and EPOS systems, preferably Vend and Zettle. Experience of Shopify and digital marketing tools / socials would be beneficial. Office 365 and Outlook a must. EstiPC would be good too, however training can be given.
• A bright spark with ambition and enthusiasm to continuously grow and improve our services.
• Last but not least, a love for dogs. We are in Stockbridge, four legged friends reign sup