Customer Service Advisor - Chilwell, United Kingdom - Kirkland Associates Ltd

Kirkland Associates Ltd
Kirkland Associates Ltd
Verified Company
Chilwell, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
£21,255 basic salary, OTE £25,000

  • Monthly, quarterly, and annual reward / cash incentive schemes
  • Free lunches, hot and cold drinks when working in the offices
  • Career development and progression
  • Hybrid working
  • Casual dress
  • Up to £15 per month towards a gyM/Fitness membership
  • 2 days per annum for volunteering / charity work
  • Discounts on high street and online shopping
  • Bike to Work Scheme
  • Company Sick Pay

Customer Service Advisor - The Role:

  • Handling a high volume of customer interactions per day
  • Booking telephone appointments using inbound and outbound calls and their new web chat technology.
  • Managing customers expectations.
  • Working closely with internal departments and assisting the office with administrative tasks.
  • Taking ownership, problem solving and ensuring a successful resolution for each call.
  • Ensuring every interaction is right first time to ensure the highest level of service.
  • Energised by a fast pace of work
  • Good communication skills
  • Confident telephone manner
  • Self
- motivation and can-do attitude to work

  • Great at working as part as a team
  • Desire for progression
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