Team Leader Am Shift - Basingstoke, United Kingdom - Cencora

Cencora

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What you will be doing
Job Purpose:

To effectively manage all aspects of the Day/Evening shift operation in order that efficiency and people management is maximised and the best results are achieved.

Key Accountabilities

Manage the overall shift operations and staff alongside FLM/Senior leadership.
Manage and plan resource levels for all labour/Managerial positions of shift activity with FLM/Senior leadership,
Maximise the ongoing efficiency of the shift and ensure the accurate loading of the delivery fleet.
Ensure that overheads and labour costs of the shift fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms
Maintain the highest levels of operating standards in line with customer and company expectations and legislation.
Ensure compliance to standard operating procedures, contractual requirements through the achievement of specific KPIs
Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded
Manage local relationships with internal and external customers.
Gather information received from the shift to brief the team or individuals on performance.
Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.
Ensure good housekeeping standards are maintained in all areas.
Ensure the department meet all Health & Safety requirements and Direct Reports are aware of their responsibilities.
Ensure compliance to standard operating procedures
Investigate customer services issues, provide prompt feedback and implement remedial actions to prevent similar issues
Provide effective leadership and motivation through regular team briefings
Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitor performance through annual appraisal process as per company guidelines.
Monitor and maintain security protocols at all times.
Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
Provide coaching and guidance to colleagues in areas of responsibility
Work closely with management colleagues to drive efficiencies across the CDC promoting a culture of continuous improvement

Competencies

Coaching _Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem._
Communication _Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message._
Customer Focus _Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships._
Information Monitoring _Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it._
Managing Conflict _Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people._
Stress Tolerance _Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation._
Technical/Professional Knowledge _Having achieved a satisfactory level of technical and professional skill or knowledge in positionrelated areas; keeping up with current developments and trends in areas of expertise._
Work Standards _Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; selfimposing standards of excellence rather than having standards imposed._

Knowledge, Skills and Experience Required:

Experience of managing managers as direct reports
The ability to work in the CDC as the most senior management person during the Day shift

Key Dimensions:

Direct Reports
Departmental costs

Key Working Relationships:

CDC management and colleagues
External customers

Level of Decision Making:

Make recommendations for the improvement of processes and procedures
Implementation of corporate processes and procedures in a consistent manner in line with company requirements
Make recommendations for improvements in area of responsibility
Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to CDC Manager

What your background should look like

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost.

Additional country-