Patient Pathway Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 3

Main area

Gastroenterology

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Grade

Band 3

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Contract

Permanent

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Hours

37.5 hours per week (Full time between the core hours of 85)

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Job ref

Site

Queens Medical Centre

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Town

Nottingham

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Salary
- £21,730 - £23,177 per annum
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Salary period

Yearly

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Closing

23/01/2023 23:59Job overview

The Gastroenterology and Hepatology service are looking for a full-time Patient Pathway Administrator to join their team on a full time, permanent basis.

We are looking for an enthusiastic and conscientious team player, who can work well under pressure and has the ability to prioritise their own workload.

You will support the Gastroenterology and Hepatology department by delivering high quality administration duties to support the needs of the service.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

As a PPA within the Gastroenterology and Hepatology service you will be responsible for managing the patient pathway and typing clinical and non-clinical letters, ensuring they are reviewed in a timely manner, along with monitoring results.

The post holder will be working as part of a larger administrative team, and liaising with colleagues and patients alike as well as supporting the Gastroenterology Clinicians, Nurses and Non-Clinical Staff.

You will work closely with the Specialty PA to help ensure local and national targets are met.

Working for our organisation

Nottingham University Hospitals NHS Trust (NUH) recognises that its ability to be the best for patients depends on the talent and commitment of all our employees.

As a service we are committed to continuous professional development for all our staff through a range of opportunities that involve training courses and involvement in service developments.

NUH has a set of values and behaviours to improve the experience for our patients and our staff (We are here for you).

This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.

Detailed job description and main responsibilities

Ensuring letters are typed accurately and efficiently

Working closely with PA's and consultants to ensure letters are authorised in a timely manner

Providing a thorough administrative in/outpatient service to patients

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.

Liaising with PA's regarding appointments and necessary important clinical information to ensure patients are seen on their pathway without delay.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway

Ensure RTT patient data quality is accurate at all times

Adapt a flexible attitude to meet the needs of the service, taking into consideration each department's unique specialty and the subsequent requirements of such specialist services.

Promote an open friendly working environment

Adhere to Trust policies and procedures relevant to your position.

Training and Qualifications

Essential criteria

5 GCSE's or equivalent C or above must include English

Desirable criteria

Experience & Communication

Essential criteria

Experience in using Microsoft Office and Outlook
Experience in completing letters, forms, reports and tables using computerised technology
Previous experience within a similar admin role
Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
Maintains confidentiality, sensitivity and empathy in communication with patients/colleagues

Desirable criteria

Previous NHS Experience
Knowledge of 18 week and Cancer targets / Medical Terminology

Analytical & Judgement

Essential criteria

Able to use judgement to make decisions in order to solve problems / enquiries
Able to complete tasks using own initiative
Remains calm and cooperative under pressure or in difficult and uncertain situations

Planning & Organisation

Essential criteria