On Call Coordinator - London, United Kingdom - Vincentian Care Plus
Description
The purpose of this role is to organise our daily rota, and to provide our Home Care Worker with line management support, ensuring that they are providing a high-quality service in accordance with policies and procedures.
You will also assist the Registered Manager with the development of the service ensuring that it is imbued with the ethos and values of the organisation, _Respect, independence, flexibility, dignity and choice.
_You will be responsible for on call duties as rostered by you line manager.
Ø To produce care staff rotas on a weekly basis using the organisations computer based roster system.
Ø All records and rotas to be up to date at all times and be compliant to the organisational and legal requirements of a safe and well-planned service.
Ø To maintain runs of work that are geographically planned, which use resources efficiently and continuously reviewed and updated as necessary.
Ø To be responsible for reviewing and accepting, processing and allocating referrals with the Field Care Supervisors
Ø To be responsible for a defined patch of the VCP clients.
Ø To compile client information/Home Care Worker management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the strategic performance and compliance against each patch, meeting the standards and targets agreed for a weekly deadline
Ø To allocate calls to care workers, taking into consideration Service User's needs and preferences for gender and compatibility.
Ø To take responsibility for ensuring that all calls are covered in all instances
Ø To provide care workers with full briefings about Service User's needs and any other information that is required to deliver a good service.
Ø To inform care workers of any amendments to their schedules as they occur with careful clarification.
Ø To ensure accurate records are maintained on the Care Free roster, including Service User and staff information, a daily event record and details of service delivered, staff holidays, absence and training.
Job Type:
Part-time
Pay:
From £12.00 per hour
Benefits:
- Sick pay
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location:
Hybrid remote in London
Reference ID:
On Call New
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