Operations Assistant - Croydon, United Kingdom - The Best Connection Employment Group

The Best Connection Employment Group

Verified Company

Croydon, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking for the opportunity to join a multi-national company working with The Best Connection for one of our exclusive clients in Croydon? We are currently recruiting for a
Operations Agent.

Starting times:

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Monday to Friday
:

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12.30 to 21.30

Pay:

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£12.94ph
:

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Increase in rate to £15.44 after 19.00

Essential:

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A DBS check will need to be conducted:

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2 years of referencing before start date is essential

Requirements:

Customer Service Excellence and Communication Proficiency:

As an Operations Agent, your primary duty is to deliver exceptional customer service. Effective communication is the bedrock of this role.

At times, you may also step into the shoes of a Service Centre Receptionist, so you should be adept at welcoming visitors, addressing inquiries, and managing appointments with grace.

Emotional Intelligence and Problem-Solving Prowess:

The ability to remain composed and professional, even in the face of challenging or difficult customer interactions, is paramount.

As an Operations Agent, you'll encounter a multitude of challenges and issues while striving to meet customer satisfaction and Key Performance Indicator (KPI) targets.

Exemplary Professionalism and Impeccable Organizational Skills:

You are the face of the organization, and as such, maintaining a professional demeanor and appearance is non-negotiable. Given the diverse workload, your organizational skills must be top-notch to efficiently and effectively handle various tasks.

Teamwork and Goal Orientation:

Smooth operations often hinge on collaboration with your colleagues. You should excel at working in a team, actively sharing ideas, and seeking support when needed. Achieving and surpassing KPIs is a central focus of this role.

Masterful Time Management:

The ability to performunder time pressures and expertly manage your workload is critical. You'll need to juggle multiple responsibilities while consistently meeting deadlines.

Adaptability and Change Advocacy:

This role demands flexibility and a readiness to embrace changes in processes and tools. You should be open to change and even champion it when necessary, as the business evolves.
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Precision and Organizational Finesse:

Your accuracy and organizational skills will set you apart, ensuring a seamless workflow.
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Team Player Mentality:

You thrive in a collaborative environment, contributing positively to team dynamics.
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Commitment to Clean and Organized Workspaces:

You maintain work areas in a neat and organized fashion, fostering an efficient work environment.
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Exceptional Interpersonal Skills:

Your ability to connect with others is a strength, enhancing customer interactions and teamwork.
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In-Depth Knowledge of Operations Processes:

Your understanding of the intricacies of operations is an asset.
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Proficiency in Information Technology:

Strong IT skills equip you to navigate digital tools effectively.
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Outstanding Written and Verbal Communication Skills:

Your communication prowess is a key asset in this role, enhancing customer interactions and internal collaboration.
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Astute Analytical Skills and Commercial Awareness:

You possess a keen eye for analyzing data and situations, with an acute awareness of the business's commercial objectives.

Incorporating these qualities and competencies into your daily work as an Operations Agent will enable you to excel in your role and make valuable contributions to the organization's success.

Benefits & Requirements: