Service Coordinator - Basildon, United Kingdom - TWO Services Ltd

Description

We are seeking a Service Coordinator to work within our Specialist Catering and Refrigeration Maintenance Department.

We are a family run business and have been established since 1986 and provide service and repair to the contract catering industry, FM sector, schools, colleges, and universities on a national basis.

Starting from £22, £24,000.00 PA (depending on experience), Monday - Friday, 8am - 4pm (drivers licence essential due to location)


Description:

Due to the continued success the company is seeking to recruit a part time Service Coordinator/ Engineer Planner to work in the company's head office in Basildon.

This is a fantastic opportunity to join a well-regarded and established family run business.

Job Summary:

• Responsible for coordinating service activities to TWO Services maintenance customers, which include the arranging of TWO Services Maintenance engineers' visits.

Key Responsibilities:

• Computer literate.
• Ensuring that information regarding service calls is passed to the engineer or subcontractor without delay.
• Ensuring that all service calls are dealt with quickly and that client information is recorded correctly.
• To provide quotations to clients for parts following a service visit.
• Ensuring that all parts are correctly ordered and delivered on time, and that engineers collect parts from the office promptly.
• Ensuring that service visits are organised and booked in with clients or to check that this is carried out by a service administrator.
• Ensuring that spare parts are ordered promptly to meet customer service targets or their KPIs.
• Ensuring that spares parts are checked to ensure the correct items have been delivered and are not damaged.
• Ensure that engineers receive their spare parts to meet schedule maintenance visits.
• Provide support to Maintenance HQ team activities where and when requested by the Service Manager.
• Scanning job sheets.
• Answering calls from clients and logging jobs on the company database.
• Manage client accounts where requested by the Service Manager.

Salary:
£22,000.00-£24,000.00 per year


Benefits:

• Casual dress
• Onsite parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location:
In person

Application deadline: 07/07/2023

Expected start date: 10/07/2023