Service Co-ordinator - Hemel Hempstead, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Hemel Hempstead, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Delivering the exceptional, every day

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Our purpose:
our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people:
a place to work where you can thrive and be your best every day.

Our promise to our customers:
a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave

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We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

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We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

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We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

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Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

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Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

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Job objectives and responsibilities
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Offers a first-class service to their dedicated functional area, dedicating attendance on the floor, monitoring and mentoring their team as required.

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Works closely with their teams carrying out their duties effectively and efficiently in accordance with contractual requirements.

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Delivers to the agreed services within the budget allocated to their role and to the standard required.

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Develops good relationships with the onsite FM Team and collaborate with various others to execute their roles.

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Follow the Company's Health, Safety and Quality procedures within the course of the role and ensure that their teams are preforming their duties within the correct HSQE guidelines always.

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Brings to the attention of the line manager any apparent deficiencies in systems of work or equipment provided that pose danger or risks to health and safety.

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Ensure complaints from patients and staff are dealt with promptly and appropriately, escalating as necessary.

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Resolve any operational issues and escalates to appropriate persons as required

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Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

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Works closely with colleagues across the business up to and including working cross site as required.

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Supervise, encourages and support their teams, ensuring company standards are met. Directing their teams through their daily routines and interact with customers ensuring they have an exceptional experience.

Main duties
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Report any potential service level failure immediately to the Line Manager.

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Monitor and adjust resources for the department to ensure the needs of the hospital are met in conjunction with peaks in demand and that labour is in line with the hours for the service.

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Implement controls and measures to ensure all service levels are achieved across all areas

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Ensures all local client guidelines regarding operation, health and safety and other business areas are followed by Team members always

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Manage absence for the service ensuring return to work interviews are being completed, absence levels are tracked, and the absence management process is being followed.

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Ensure that contractual operational hours are achieved across all areas of responsibility always.

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Ensures specified lines of communication are followed always, with attention to escalation and problem reporting.

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Ensures all areas comply with all schedules and KPI performance at all times.

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Ensures compliance with all Food safety requirements.

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Works closely with hospital staff and teams to provide an efficient service.

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Carries out ad-hoc tasks as required to ensure the hospital remains contractually compliant

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Provides a great level of customer service to all patients, staff and various stakeholders

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Ensures company safety arrangements and procedures are followed always. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager

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Ensures that all foods, and fluids are served when required as per ward requirements and accurately recorded

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Ensures effective methods of managing holiday bookings, ensuring all entitlement is booked by all staff, and operational cover is maintained.

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- **Responsible for ensuring there are adequate staffing levels across the department in-
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