Global Response Operator - Plymouth, United Kingdom - Securewest International

Description

Securewest is seeking a Global Response Operator to provide first line support and emergency response to our travel risk and maritime clients in accordance with pre-defined protocols and operational procedures.

The role is desk-based utilising our risk management platform to monitor the position of vessels, assets and personnel and identify any emerging risks.

The successful Global Response Operator will work within our small team based in Plymouth and report to the Operations Manager.

• Incident response and management
• Emergency alerting and update of global emerging risks
• Monitoring of global risk management platform
• Log creation and updates
• Monitor and manage a multifunctional computer platform
• Advise and react to incidents dependent on type
• Answer and log calls via VOIP system
• Document management
• Issue and management of detailed documentation
• Update Travel Management Plans
• Monitoring and respond to maritime alerts from vessels across the globe (SSAS)
• Adhering to strict protocols in association to these maritime alerts

• An exceptional communicator both verbally (telephone manner) and written
• Comprehensive IT skills covering the Microsoft Office Suite especially Excel
• Organised with strong administration skills
• Ability to work under pressure and good decisionmaking skills
• Enthusiastic and able to learn new things quickly
• Flexible work approach: working predominantly on a shift pattern 12 hours, 4 days on 4 days off to include nights

• Previous experience in a control room or emergency response environment

• 12 hour shift
• Day shift
• Night shift
• Weekend availability