Medical Receptionist/patient Coordinator - London, United Kingdom - CREATE Fertility

CREATE Fertility

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CREATE Fertility is one of the leading IVF and fertility treatment providers with centres across the UK.

We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs.

Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new innovation.

We are led by world-leading Professors, including Professor Dr Geeta Nargund, our Medical Director and one of the nation's leading fertility specialists.

We are looking for a dynamic, experienced individual to join our team based in Raynes Park, London.

Summary of Role:

Key Responsibilities:

Front of house welcome and registering patients for their appointments
Reviewing patients' registration form and identifying any missing forms
Scanning Patient forms onto CREATE'S bespoke software
Offering support and guidance on CREATE range of services
Booking appointments and any follow up appointments for patients including any associated confirmation
Ensuring all potential patients are followed up in line with company policy
Handling new and existing inquiries by offering information, support and guidance on CREATE's range of services
Taking credit and debit card payments; completing reconciliation of invoices and payments.
Maintaining absolute discretion and confidentiality. Delivering emotional support and empathy for our patients.
Acting in accordance with CREATE's policies & procedures, the Data Protection Act and our HFEA regulations.
Being a proud ambassador for CREATE Fertility.
Working a shift pattern including weekends
To be able to work as part of a team and independently
Ensuring that all new patients are meet and placed into the agreed Journey
That all agreed contact and touch points take place, offering industry leading service
Liaise with clinical members of the team to provide high quality service and information to patients
All aspects of the client journeys are planned, prepared and organised
Use central and local reports to monitor personal performance against targets
Ensure that the service excels on patient experience with early intervention when issues occur
Effectively lead and support patients through the IC and TC process to ensure a consistent delivery of high quality service and performance.
Ensuring all treatments are in line with CREATE fertility protocols and guidelines
Ensuring that all activities are carried out in accordance with HFEA requirements

Person Requirements:

A friendly, caring personality.
Able to work as part of a team, but also to take initiative individually.
Strong organisational and time management skills.
Emotional intelligence and the ability to deal with difficult, highpressured situations.
The ability to work under pressure and with personnel from all levels.
Maturity to deal with difficult situations with a smile and empathy.
Highly Proactive and motivated by targets.
Strong common sense and ability to think on your feet.
Excellent telephone manner and call handling skills
Healthcare experience is desirable, but not essential. Luxury customer service experience is useful
Emotional intelligence and the ability to deal with difficult, highpressured situations.