Customer Operations Co-ordinator - Leeds Bradford Airport, United Kingdom - Jet2 and Jet2holidays

Jet2 and Jet2holidays
Jet2 and Jet2holidays
Verified Company
Leeds Bradford Airport, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Permanent

  • 40 Hours

Salary

  • Excellent

Country

  • U.K

What you will be doing...

  • Reporting to the

Airline Customer Operations Duty Manager, the


Airline Customer Operations Co-ordinator is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills. You will effectively implement the company welfare policy in accordance with
-
EU regulations &
What will you do in the role?
As our


Airline Customer Operations Co-ordinator you will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems. By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status. In addition you will;

  • You will also be responsible for the accurate reporting and logging of all incidents actions

What are the key skills / experience you'll already have?
Proven experience within an Airline or a Tour Operator is
-
EU261 legislation. In addition;

  • Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline
  • Proven prioritisation and problemsolving skills as well as being process and detail orientated are also required in the role
  • This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.

What can we offer you?
We have been recognised as one of the
-
Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including:

  • Competitive salary, with annual pay review
  • Contributory pension scheme
  • 29 days holiday entitlement per annum (including Bank Holidays)
  • 3 x salary life assurance
  • Generous Discretionary Profit Share Scheme
  • Cycle to Work Scheme
  • Access to Mental Health First Aiders
  • Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
We offer an
-
excellent remuneration package with fantastic opportunities for progression in a growing business.

  • This is a great opportunity to be part of an exciting, forwardthinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
  • Help us to send our allimportant customers on holiday with
-
Jet2holidays

Division

Careers With Us

  • Airline

Careers Dept

  • Operations

Careers Team

  • Operational Control

Business Area

  • Operations

Team

  • Operations
Control
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