Client Services Executive - Winsford, United Kingdom - SYNETIQ IAA

Description

Client Services Executive
SYNETIQ, an IAA company (


NYSE:
IAA), is one of the UK's largest vehicle salvage, dismantling and recycling companies.

A world away from the old-school concept of a breaker's yard, we're focused on more sustainable motoring solutions through our integrated circular model.

We work with customers and clients to offer affordable, sustainable motoring solutions that don't cost the Earth.

Our services are for customers looking for quality used car parts and businesses who want to maximise the financial and environmental return of their vehicles.

Desk based role

We are looking for an experienced Client Services Executive / Account Manager to join our experienced Client Team based at our Winsford site to oversee Client Administration and queries for Insurance partners, assisting with the day-to-day data requests from Councils, Police, and other issuing authorities.

As a Client Services Executive, your key areas of responsibility would be:

• Building positive relationships with our clients through efficient customer support and services.
• Maintain relationships with a portfolio of our insurance clients.
• Account manage assigned clients.
• Responding to inquiries.
• Liaise with Client Services Team in management and board meetings.
• Liaising with Transport and Scheduling Team regarding vehicle collections, charges etc.
• Data input into SYNETIQ systems.
• Monitoring client SLAs.
• Complete all tasks deemed to be a reasonable request by the department management in a timely, efficient, and safe manner.

Skills & Experience required:

• Strong communication skills.
• Previous Client Relationship or Account Management roles within Insurance, Automotive or Accident Management would be advantageous but not essential.
• Excellent organisational and prioritisation skills.
• Account management experience.
• Good problem solving.
• IT Literate with Microsoft packages.

Hours:

Monday - Friday 8.30am - 5pm.


Job Types:
Full-time, Permanent


Schedule:

• 8 hour shift
• Monday to Friday

Work Location:
In person


Reference ID:
Client Services Executive - WIR