Guest Service Assistant - York YO TL
Only for registered members York YO TL, United Kingdom
1 month ago
Job summary
This role is key in delivering the 'wow' factor to our guests as and when they interact with you in the Food & Beverage areas. You will support the efficient and effective service delivery of the Hotel Indigo bar and restaurant during key business hours.
Responsibilities
- Operate the Food & Beverage areas during your shifts
- Attend to guests needs and queries
- Follow Brand standards and procedures
- Deliver the best customer service, with a 'can do ' attitude
- Accurately process and communicate to guests via email and external websites
- Clearly communicate with other departments to ensure minimal impact on guest service
- Ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures
Job description
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