Customer Service Advisor - Blackburn with Darwen, United Kingdom - Blackburn with Darwen Council

Blackburn with Darwen Council
Blackburn with Darwen Council
Verified Company
Blackburn with Darwen, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job description


Department:
Digital and Business Change

Terms and Conditions:
Permanent, 37 hours per week

Shortlisting Date: 2nd Febuary 2024

  • Our customers deserve to receive fantastic service and we are focused on making life easier for our customers by providing high quality customer service.
  • In our customer service team, we provide frontline support for a wide range of council services across all contact channels, including:
  • Face to face services in our 3 reception centres in the borough.
  • Staff will be trained to deal with specific enquiries across all channels and varied services, dependent on your experience.
  • The services that we handle are diverse and include Adult Social Care, Council Tax and Benefits, Registrars, environmental services such as Household Waste and Recycling and street services such as Highways, Streetlighting and Parking Services.
  • For each of our services, it is important that you have strong empathy, communication, listening and questioning skills. You also need to have patience as we deal with some difficult situations, ultimately to get the best outcome for our customers.
  • We use multiple systems to assist our customers so you must have strong IT skills and must have the ability to summarise a customer enquiry in a concise written format.
  • If you are flexible, friendly, up for a challenge and already have a taste for giving great customer service, then why not join the Customer Service Team, it's a great place to work

Please note that the listing may be closed before the closing date should sufficient applicants have been received.

Job details:

Job reference

  • REQ02958
Date posted

  • 07/05/2024
Application closing date

  • 31/05/2024
Location

  • Blackburn with Darwen
Salary

  • Grade D, SCP 5 to 8, £23,500 to £24,702 per annum
Package

  • Blank
Contractual hours

  • 37
Basis

  • Full time
Job category/type

  • Council
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