Housing Complaints Advisor - London, United Kingdom - Peabody

Peabody

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Peabody has an exciting opportunity for a
Housing Complaints Advisor on a
full time, permanentbasis based at our Waterloo office in
London.

In return, you will receive a competitive salary of
up to £33,000 per annum.

Peabody are one of the largest housing associations in the UK, and we'll be even bigger when our merger with Catalyst is complete in April 2023.

Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve.

We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.

What we're looking for in our Housing Complaints Advisor:

Demonstrable experience in complaint handling and working in a complaint environment
Good knowledge of housing practices and procedures
Excellent communication skills both written and verbal
Experience in dealing in task driven roles and ability to deliver on deadlines effectively
The ability to empathise and build relationships with customers and staff, showing a strong focus on putting customer experience first
Strong planning and organising skills to ensure priorities are kept and deadlines delivered
Resilient, with the ability to work under pressure to tight timelines

What you can expect to be doing as our Housing Complaints Advisor:
If you feel you have the skills and experience to become our
Housing Complaints Advisor, please click 'apply' now

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._