Reception Supervisor - Chorleywood, United Kingdom - Chorleywood Health Centre

Chorleywood Health Centre

Verified Company

Chorleywood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking an experienced and enthusiastic individual to join our small, friendly team as a
Reception Supervisor.

In this key role, you will lead and support the reception team to provide the highest standards of patient care, ensuring all reception administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.

In addition, you will support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.

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Hours:

hours per week.

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Schedule:

Monday to Friday (applicants must be available for shifts from 7:45 am - 7.00pm)
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NHS Pension Scheme
:

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5 weeks of Annual Leave
:

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Salary:

£ £16.00 per hour
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Sick Pay

Responsibilities:

Reception Team Leadership:

Lead and support the reception / care navigation team in daytoday operations.
Manage facetoface and telephone appointment bookings.
Supervise, train, and support reception staff, ensuring adherence to practice protocols.
Be responsible for the management of the practice rota, adding sessions onto the patient clinical system, EMIS Web with support from the Practice Manager
Support the ongoing implementation of digital transformation and General Practice Improvement

Qualifications and Experience:

Essential:

GP Practice experience.
Senior Receptionist or supervisory experience
Excellent communication and IT skills.
Ability to lead and support

This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional customer service. If you are a motivated individual with strong administrative skills, we would love to hear from you.

The following are the core responsibilities of the Reception Supervisor There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Primary Key Responsibilities

The Reception Supervisor is responsible for:

Line managing all reception / care navigators, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
Completing staff appraisals as required
Identifying and delivering team training where required
Compiling reception / administration staff rotas
Reviewing and updating all administrative and reception policies and procedures as required
Supporting the management team in the compilation of practice reports and the practice development plan
Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation
Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
Updating the appointment system to reflect leave and other approved absences
Providing initial guidance and advice to patients who wish to verbally complain
Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Acting as building fire marshal, ensuring evacuation lists are current and that the visitors' log is used appropriately

Secondary Responsibilities
In addition to the primary responsibilities, the Reception Supervisor may be requested to:

Deputise for the practice manager during periods of absence
Partake in audit as directed by the audit lead
Coordinate and produce meeting agendas and record the minutes of meetings
Support the practice manager in the maintenance of the practice website and social media accounts
Monitor and promote the use of the Friends and Family Test
Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives
Assist with QOF targets

Generic Responsibilities
All staff at Chorleywood Health Centre a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Safety, Health, Environment and Fire (SHEF)
This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their