Head of Quality - Southend-on-Sea, United Kingdom - Havens Hospices

Havens Hospices

Verified Company

Southend-on-Sea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will be responsible for the delivery of a robust integrated governance framework that drives improvements in quality, safety, and effectiveness across the hospice.

The post holder will be responsible for:

The delivery of mechanisms that demonstrate patient safety and quality.
To embed a robust Quality Improvement framework and lead on quality improvement initiatives and plans for Havens Hospices
To implement KPIs that provide assurance to Trustees that the organisation is compliant monitor compliance with statutory regulations and national benchmarks, monitors progress against business plans, and provides insight into its effective operation
To implement and monitor a quality assurance framework and identify outcome measures
To report against quality indicators and prepare presentations and an annual quality account
To take the lead in embedding the new PSIF (Patient Safety incident framework)
To continually explore ways that Havens Hospices can measure the patient and families experience

To always act in a manner congruent and exemplary to the behavioural competencies of Havens Hospices

To ensure compliance with legislative framework and standards as defined in the Health and Social Care and monitored by the Care Quality Commission
To lead the internal audits against the Care Quality Commissions Key Lines of Enquiry to monitor the organisations compliance and inspection preparedness.
To be responsible for assuring and demonstrating that clinical services are safe, effective, responsive caring and wellled
To be accountable for the development and delivery of a robust clinical audit programme to benchmark against quality indicators, undertaking audits as required and maintaining accurate data collection and reporting.
Responsible for the collation of benchmarking data and monitoring of the organisations key performance indicators (KPI) making recommendations on service improvements or changes to practice as indicated by the data.
To take a lead role in collating and managing data and information, including patient and service user feedback
To write and report the Hospice annual quality account or similar assurance to the Board of Trustees
To ensure robust systems of governance and data collection and in place and operate effectively to provide evidencebased data and performance compliance against quality indicators
To chair the Clinical Quality Group

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions.

Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories.

Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.

To oversee and review trends and benchmarks in line with audit outcomes, risk assessments, user feedback and adverse incidents

To ensure the organisation complies with action against patient safety alerts and actions are clearly reportable
To be responsible for logging, distributing, and monitoring action against medical device alerts, Health and safety and hazard warnings
To define and draw up a quality improvement plan each year and monitor its implementation and outcomes
To monitor and report the outcomes from feedback, complaints, compliments, and incidents, internally and externally when required
To function as a role model to all staff and colleagues in all areas of the organisation, upholding Havens values always
To exercise linemanagement responsibilities for designated staff and support other staff with the delegation of linemanagement responsibilities
To work in collaboration with the Director of Clinical Services and leadership team in monitoring and evaluating outcomes of quality standards within Havens Hospices, including patient safety, quality of care, harm free care and therapeutic outcomes.
To work in collaboration with the People Development Team in identifying and meeting the training and development needs of staff and keeping up to date with current practice and trends in paediatric palliative care