Customer Service Advisor Apprentice - Usk, United Kingdom - NFU Mutual Agency

NFU Mutual Agency

Verified Company

Usk, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

Customer Service Advisor Apprentice

Circa £15,000 Salary, rising to £18,000 upon successful completion of Apprenticeship

Full Time position

Permanent Contract

Location:
Usk, Monmouthshire

Monday - Friday, 9am - 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years.

We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.

We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do.

We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Usk Agency.

About the role

Handling general customer enquiries, policy alterations and renewals by phone.
Selling new NFU Mutual insurance policies; with a focus on home and car insurance.
Introducing NFU Mutual Financial Services products to new and existing customers.
Provide support to the rest of the team when needed.
Support with general office administration duties.

About you

People who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
A proficient IT user with good interpersonal skills and communication skills.
A positive 'can do' attitude to problem solving and solution finding and enjoy working in a customer support and sales environment. You will take pride in meeting compliance requirements and having a meticulous eye for detail is essential.
Minimum of GCSE grade C or better in Maths and English (or equivalent).
The ability to learn new systems, products, processes and skills.

Our commitment to you:

Benefits:

23 days annual holiday, increasing by 1 day per year up to 28 days, plus bank holidays

Good Repute Checks

NFU Mutual Agents are required to ensure that they and their staff are of Good Repute and are required to carry out two independent checks on all staff.

Basic criminality check -Basic checks show any 'unspent' criminal records (as defined by the Rehabilitation of Offenders Act Once a conviction or caution is 'spent', it no longer shows on a basic check.
Bankruptcy check - to ensure that staff are not an un-discharged bankrupt.

**Please note you will be employed by Agents of NFU Mutual and not NFU Mutual directly.