Community Housing Assistant - Durham, United Kingdom - Home Group

Home Group
Home Group
Verified Company
Durham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Community Housing Assistant
Belmont, Durham
Permanent, Full Time (37.5 hpw)


Salary:
£21,239 pa

Plus, great benefits

Empowering customers to live rewarding and happy lives. That's when it hits home

We have a fabulous job opportunity for you to join our awesome team in our sparkly new role of Community Housing Assistant.

Your job in a nutshell, is to make our customers happy It's not just about providing our customers with a home it's about building relationshipswith them before they become our customer and supporting them to sustain their tenancies.

Your focus within this Technical Housing Team will be allocations and voids.

You'll also understand how all of the housing management tasks such as collecting rent, chasing arrears, managing estates, and dealing with anti-social behaviour impact upon allocationsand sustaining tenancies.

It's about working closely with your colleagues to make sure that where our customers need support, we help them to live their best lives.

You'll support our Housing Managers by knowing their patches, and understand the void standard required to ensure the properties are great new homes for new customers You'll carry out all allocation related tasks including advertising, generating leads, securingnew customers for our properties, and keeping them up to date with the progress of their new home.

You'll also work closely with our maintenance colleagues to know when the void property is going to be available for the new customer and plan the viewing andsign up.

You will also work towards meeting challenging KPIs, and targets for void turnaround, relet rates, and occupancy rates.

You will be able to understand our reports and think of how we make improvements, we always love to hear how we can make things better forcolleagues and customers.

There's nothing better than knowing you have given a family a new home where they will feel safe and happy.


About you
You're passionate about delivering excellent customer service and have a genuine desire to help your customers.

You're a real collaborator, working with colleagues in your region, external partners as well as our Customer Service Centre colleagues, and ourHousing Managers.

You'll use your creative spark and keen eye for detail to ensure our properties and environments are safe secure and well managed, supporting our communities to thrive.

Naturally empathetic, you build rapport quickly and have a sound understanding of maintainingconfidentiality and professional boundaries.
It will also be brilliant if you have an understanding of housing management, housing law and universal credit too.
Here at Home Group, we have invested heavily in our future and use current and up to date equipment. You'll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's important to us that you are technologically savvy (or at the veryleast not a technophobe)
It's important to us that you have worked in a customer facing environment before. You'll also need to show us that you have achieved KPIs and have been responsible for regulatory compliance. Don't worry, we won't drop you in the deep end, we'll help you understandhow things work at Home Group.
More jobs from Home Group
See all jobs of Home Group