Information Technology Service Management Analyst - London Area
1 week ago

Job summary
We are looking for ITSM Analysts who are confident working across both data and operational environments.The role involves analyzing data to provide practical insights across the full service lifecycle, including incident, request, problem, change and asset management. The successful candidate will have strong analytical skills and be able to communicate complex issues to technical and non-technical audiences.
The work will involve producing regular reporting on service performance trends backlogs risks with clear narrative context supporting request fulfilment by reviewing volumes types cycle times failure points identifying opportunities simplify automate or retire requests analysing asset configuration data improve visibility accuracy completeness identify recurring service issues patterns indicate underlying process technology or data problems providing date led input into Problem Management service reviews improvement initiatives tracking impact of changes improvements over time.
Job description
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