Customer Service Assistant - Horsham, United Kingdom - Govia Thameslink Railway

Govia Thameslink Railway

Verified Company

Horsham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant you can do just that

You are responsible for:

Providing the highest possible standard of advice, information and service to our customers
Delivering a safe, attractive retail station environment
Participating in the safe running of trains and a safe station environment by complying with procedures
Promoting all relevant marketing literature and useful information

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills

A proactive customer approach coupled with passion and ability to support the team.
Exceptional levels of customer service, each and every time you will be a role model for others to follow.
Demonstrable experience of managing customers effectively in difficult environments.
Live in the local area to be able to get to and work and home.
Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where
learning and progression is actively encouraged.

You'll enjoy
great company and industry benefits, as well as the support of a passionate team.

Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.