Medical Receptionist - Sheffield, United Kingdom - The White House Surgery
Description
About us
The White House Surgery is a small business in Sheffield, S2 1SL.
We are professional, agile, and our goal is to The White House Surgery aims to provide the highest possible healthcare for all of our registered patients in an environment that is safe, accessible, welcoming and well equipped, where patients and staff feel respected, valued and comfortable.
Our work environment includes:
- Modern office setting
- Food provided
Job description
About us
The Whitehouse Surgery is an established training surgery in the Manor area of Sheffield. We are dedicated to the health and well-being of the community that we serve. We proud to be a training practice supporting both doctors and nurses in different stages of their career.
Our surgery team consists of 6 GP's, both partners and salaried, Nurse Practitioners and Practice Nurses, Health Care Assistants and a pharmacist.
The surgery prides itself on teamwork and teaching, whilst also providing a quality service to an area with a number of social challenges.
Job summary
An exciting opportunity has become available for a receptionist to join The White House Surgery reception team.
We are looking for an enthusiastic, motivated individual to join our friendly team.
Immediate start is available
Main duties of the job
- Be a proactive member of the surgery team, communicating with both colleagues and outside agencies to maintain effective relationships
- To ensure that all reception duties and tasks are carried out in an effective and efficient manner, in line with the practice guidelines procedures and protocols
- Ensure both patients and visitors to the surgery receive a high level of customer service
- Undertake general office and reception duties, including working on the front desk and answering calls
Job responsibilities
Key duties and responsibilities
- To act as the first point of contact for patients, visitors and employees, providing a welcoming and professional reception and telephone service
- To ensure all individuals reporting to reception are dealt with courteously and professionally, including organising patient appointments and home visits
- Facilitate the passing of information to staff, patients and other Health Care providers.
- To answer incoming telephone calls promptly and efficiently, directing them to the correct individual or taking clear messages and ensuring they are actioned appropriately.
- To act as a team with administrators and receptionists, to ensure a high professional standard is met.
- Maintaining a high standard of cleanliness in the reception area and meeting rooms.
- Receiving and distributing incoming post and other deliveries, ensure they reach the correct department in a timely manner. To accurately record and retrieve patient and other data from the internal computer system, and deal with other computerised instructions from GPs and supervisors.
- Register new patients and amend patients records as required.
- Arrange repeat prescriptions for sending to local pharmacies.
- To complete other general administration duties as directed, such as filing, scanning, archiving and photocopying and to provide cover in the absence of colleagues.
- To act as an ambassador of The White House Surgery, maintaining honesty, integrity and trustworthiness at all times.
- The post holder will be expected to maintain strict confidentiality at all times
- The post holder is to ensure data protection is maintained at all times.
- The post holder will be flexible in terms of working hours in order to meet service needs.
Person Specification
Experience
Essential
- Excellent customer service skills
- Ability to prioritise
- Excellent written and verbal interpersonal communication skills
- IT literate
Desirable
- Previous experience of working in a GP Practice/Primary care
Working Hours:
Monday: 8am - 6.30pm
Tuesday:
Thursday :
Friday
Salary:
£10.62 per hour
Job Type:
Part-time
Part-time hours: 30 per week
Salary:
£10.62 per hour
Benefits:
- Company pension
Experience:
- receptionist: 2 years (preferred)
- Medical receptionist: 1 year (preferred)
Work Location:
In person
Application deadline: 26/07/2023
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