Digital Experience Administrator - London, United Kingdom - Riedel Communications

Riedel Communications

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Riedel Group is based in Wuppertal, Germany and employs over 1000 people in 30 locations throughout Europe, Australia, Asia and the Americas.

Responsibilities:

Assist with deploying our customer success strategic vision
Work closely with our customer facing team members and management team, to collate feedback, build change requests and define solutions to challenges seen
Present new ideas to management and team members that will fit in with the strategic vision for the department
Collaborate with multiple departments and stakeholders
Document and train users on workflow changes

Your Profile:

An interest and natural talent to learn and use new Customer Service & CRM (Customer Relationship Management) SaaS systems & tools
Awareness and selfdevelopment of external customer success/support technologies
Flexibility to work within the office (home/remote) but also to travel to worldwide events
Selforganized and capable to selfeducate on new process, tools and technologies
Natural authority, sociable and open personality
English speaking is a must; additional languages are a plus

Professional Expertise:

Experience with Salesforce Service Cloud (ideal)
Experience with Confluence and Jira (ideal)
An understanding of software, mobile app and website development (ideal)
Experience with Power BI (Ideal)
Proficiency with Excel (Pivots & formulas) to assist with analytical skills
An understanding of database structure & design

Be part of the team and grow with us

To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us.

Riedel provides a creative and collaborative work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedule as well as remote working.

If all this speaks to you, come join us on our success story and be amazing with us